Our REFUND AND RETURN/EXCHANGE policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for an exchange, your item must be deemed defective, not through use or misuse.
We do not offer Returns and all sales are considered final upon shipment. Shipment issues should be directed towards the carrier with your tracking and destination information.
StellarCannacoin.org utilizes POD (print on demand) services, fulfilment centers and generally doesn't not fulfill merchandise from owned inventory. Though we do our best to test merchandise listed here, there is no written or implied warranty or guarantee on any products. Please notify us with any quality issues at the email below.
Merchandise deemed to be DEFECTIVE by the customer service team can be returned for a Merchandise Credit for up to 30 days from the original date of purchase.
If you feel you have received defective merchandise and have received your order was completed less than 30 days ago please email: [email protected].
No refunds will be given for merchandise.
All shipping fees are non-refundable, and are calculated based on receiving location.
In the unfortunate and rare occurrence we receive defective merchandise, it is processed within one week of their receipt back to our warehouse. Once received a merchandise credit will be issued is a direct replacement is not reasonably available.
Several types of goods are exempt from being returned.
Additional non-returnable items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Our REFUND AND RETURN/EXCHANGE policy only applies to defective merchandise.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Replacement item will be sent free of shipping charge.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
